1. Information We Collect
When you use our website or place an order, we may collect the following information:
Full name
Mobile number
Email address
Shipping address
Payment details
Order details
IP address
Device and browser information
Location details, if required for delivery
Customer feedback, reviews or complaints
2. How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your orders
To confirm payments and transactions
To contact you regarding your order
To send order updates through email or WhatsApp
To provide customer support
To handle refunds, replacements or complaints
To improve our website, products and services
To prevent fraud or misuse of our website
To send promotional offers, only if you have given consent
3. Payment Information
Payment gateways may collect and process payment-related information as per their own privacy policies.
We are not responsible for any kind of fraud in payment, its customer responsibility to check their privacy policies and t&c.
4. Shipping and Delivery Information
Your name, address and phone number may be shared with courier or delivery partners.
This information is used only for delivering your order.
Delivery partners are expected to handle your data securely.
5. Cookies and Tracking
Our website may use cookies to:
Improve your browsing experience
Remember your preferences
Analyze website traffic
Understand customer behaviour
Show relevant offers or advertisements
You may disable cookies from your browser settings, but some website features may not work properly.
If you choose “Accept analytics” in our website notice, we collect limited first-party, pseudonymous usage data such as pages visited, button interactions, approximate session time, browser type, device category, referral domain and country code where supplied by our hosting network. We do not store your IP address, email address, form contents or precise location in these analytics records. You can choose “Decline” and analytics will not run.
6. Marketing Communication
We may send promotional messages, offers, product updates or newsletters.
Such communication will be sent only if you have provided consent or subscribed to updates.
You can unsubscribe or opt out of marketing communication at any time.
7. Sharing of Information
We do not sell or rent your personal information to others.
We may share your information only with:
Courier and logistics partners
Website hosting and technical service providers
Customer support tools
Legal or government authorities, if required by law
8. Data Security
We take reasonable steps to protect your personal information from:
Unauthorized access
Misuse
Loss
Disclosure
Alteration
Fraud
However, no online platform can guarantee 100% security.
9. Order and Transaction Records
We may keep records of your orders, invoices, payment status and delivery details.
These records are maintained for business, accounting, tax, legal and customer support purposes.
10. Customer Reviews and Feedback
If you submit a review, rating or feedback, we may display it on our website, social media or marketing material.
We may use your name or initials along with the review unless you request otherwise.
Your email address is used only to administer and moderate your review. It is not displayed publicly with the review.
11. Children’s Privacy
Our products and services are intended for adults or persons who can legally place online orders.
We do not knowingly collect personal information from children without parental or guardian consent. It is the parent/guardian’s responsibility if a minor/child uses this website or places an order. Any such action will be considered as an order placed by an adult.
12. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or policies of those third-party websites.
13. Your Rights
You may contact us to:
Access your personal information
Correct inaccurate details
Request deletion of your personal data, where applicable
Withdraw marketing consent
Ask questions about how your data is used
14. Data Retention
We keep your personal information only for as long as necessary.
Some information may be retained for legal, tax, accounting, fraud prevention or business record purposes.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated policies will be posted on our website.
Continued use of our website means you accept the updated Privacy Policy.
16. Contact Information
For any privacy-related questions, complaints or requests, you may contact us at:
Business Name: SOMTUUK
Email: support@somtuuk.com
Phone: 08307349064
Address: Village Andhop, Palwal, Haryana – 121106
Effective Date: 17/07/2026
Your information